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Jobs at Work 'N Gear

We're always seeking highly motivated and energetic individuals that thrive on interacting with and providing service to our valued customers.

Featured Full- and Part-time Positions

Customer Service Representative - Posted 02/05/2019

Summary: Results-oriented professional with solid customer service experience. Possesses strong communication, interpersonal, organizational and administrative skills and works well both independently and as a part of a team. Supports customers, key accounts and Company personnel with inquiries, order entry and problem resolution by performing the following duties:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Responds to phone and email inquiries from customers and Company personnel to resolve issues and concerns.
  • Work closely with customers, store managers, warehouse, vendors and merchandising personnel to troubleshoot and resolve issues.
  • Reviews written merchandise orders for accurate and complete information.
  • Enters customer merchandise orders into order tracking system.
  • Cultivate, maintain and enhance customer relationships whenever possible, develop new customers and manage accounts of existing clients.
  • Works with Returns Coordinator on processing merchandise returns, exchanges or re-ships in order tracking system. Accurately communicates Company return procedures to customers.
  • Provides back-up support for answering phone lines and redirects calls to appropriate department. Types of calls range from customer service issues to Store Support calls to store maintenance issues.

Competency: To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Respond promptly to customer needs; Solicits customer feedback to improve service; Respond to requests for service and assistance. Strong communication skills - Speaks clearly and persuasively in positive or negative situations; Responds well to questions. Professionalism - Demonstrates ability to multi-task and manage competing priorities; Reacts well under pressure;

Job Type: Full Time
Salary: Based on experience

To apply by email, send your resume and cover letter to resumes@workngear.com

About the Company

Only the best! We're dedicated to providing our customers with comfortable, durable, and fashionable professional-grade workwear. To that end, Work 'N Gear selectively partners with manufacturers that share our commitment to high quality workmanship and technological innovation. Our allies include Carhartt, Dickies, Timberland, Chippewa, 5.11 Tactical Series, WonderWink, Barco, Cherokee, and other fine brands. We're also proud to provide the convenience in 41 retail locations from Illinois to Massachusetts, as well as an online catalog and comprehensive business-to-business services.

Working at Work 'N Gear

Our team is passionate about outfitting our customers with the right gear, with minimal hassle and delay, and at a fair price. Successful applicants will share that passion. At Work 'N Gear you'll be part of an entrepreneurial environment. Team members at every level own their work from start to finish and are empowered to excel.

Benefits

  • Medical and Dental Insurance
  • Life Insurance
  • Flex Spending Account
  • 401K Program
  • Generous Paid Time Off Plan
  • Casual Dress Every Day
  • Employee Discount at Work 'N Gear Stores

For More Information

For general company information, please contact Work 'N Gear customer service. To apply for a job posting, click on the Email link next to each posting above. Or, send your resume or inquiry to resume@workngear.com. Please understand that we may receive a large number of applications and inquiries for a given position and we may not be able to respond to all applicants. Those selected for interviews or other action will be contacted by a Work 'N Gear representative. Please, no calls.

Americans with Disabilities Act (ADA)
Work 'N Gear will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Work 'N Gear store or Distribution Center.

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