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Jobs at Work 'N Gear

We're always seeking highly motivated and energetic individuals that thrive on interacting with and providing service to our valued customers.

Featured Full- and Part-time Positions

Customer Service Representative - Posted 06/18/2019

Summary: Results-oriented professional with solid customer service experience. Possesses strong communication, interpersonal, organizational and administrative skills and works well both independently and as a part of a team. Supports customers, key accounts and Company personnel with inquiries, order entry and problem resolution by performing the duties listed below.

Essential Duties and Responsibilities

  • Responds to phone and email inquiries from customers and Company personnel to resolve issues and concerns.
  • Work closely with customers, store managers, warehouse, vendors and merchandising personnel to troubleshoot and resolve issues.
  • Reviews written merchandise orders for accurate and complete information.
  • Enters customer merchandise orders into order tracking system.
  • Cultivate, maintain and enhance customer relationships whenever possible, develop new customers and manage accounts of existing clients.
  • Works with Returns Coordinator on processing merchandise returns, exchanges or re-ships in order tracking system. Accurately communicates Company return procedures to customers.
  • Provides back-up support for answering phone lines and redirects calls to appropriate department. Types of calls range from customer service issues to Store Support calls to store maintenance issues.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service - Respond promptly to customer needs; Solicits customer feedback to improve service; Respond to requests for service and assistance.
  • Strong communication skills - Speaks clearly and persuasively in positive or negative situations; Responds well to questions.
  • Professionalism - Demonstrates ability to multi-task and manage competing priorities; Reacts well under pressure.
  • Experience with ADP Workforce Now a plus
  • Experience with Microsoft Dynamics Great Plains a plus
  • Ability to multi-task, work under pressure and meet deadlines required

Job Location: Quincy, MA Headquarters
Job Type: Part Time

To apply by email, send your resume and cover letter to resumes@workngear.com

Payroll & Benefits Administrator / Staff Accountant - Posted 04/12/2019

Summary: Work ‘N Gear is searching for a strong candidate to join the Finance team to help administer payroll & benefits across the company, in addition to performing certain monthly accounting tasks related to payroll & benefits. This position reports into the Senior Accountant / Analyst.

The successful candidate needs to be organized, detail-oriented and highly ethical. Additionally, the candidate needs to be a team player with strong communication skills, both written and verbal.

Responsibilities and Duties

  • Administer weekly payroll for over 300 company employees
  • Communicate with employees in the corporate office, distribution center and Work ‘N Gear stores to ensure weekly payroll is timely and accurate
  • Process changes for employees and assist with maintaining employee personnel files (i.e. new hires, terminations, payroll changes, etc.)
  • Assist in the annual open enrollment process for benefits (i.e. updating and organizing enrollment materials, working with insurance carriers, communicating changes to employees and answering questions from employees, etc.)
  • Administer health and other benefit plans across the company; process changes for employees (i.e. enrollments, terminations, benefit changes, etc.)
  • Serve as the Cobra Administrator for the company
  • Process monthly billings from insurance providers. Review billings for accuracy and resolve discrepancies with carriers, payroll and the company
  • Perform monthly accounting tasks and financial analysis related to payroll & benefits
  • Perform other related duties as required and assigned.

Qualification

Ideal candidates must possess an associate’s degree and have a minimum of three years of payroll / human resources experience.

  • Excellent interpersonal and communication skills (written & verbal)
  • Exceptionally organized, ethical and accurate
  • Strong computer and Microsoft Office skills (Excel, Word).
  • Experience with ADP Workforce Now a plus
  • Experience with Microsoft Dynamics Great Plains a plus
  • Ability to multi-task, work under pressure and meet deadlines required

Job Location: Quincy, MA Headquarters
Job Type: Full Time

To apply by email, send your resume and cover letter to resumes@workngear.com

AP Clerk, Part-Time Position - Posted 03/11/2019

Summary: Work N' Gear is searching for a strong individual to join the finance team and support Accounts Payable functions. The Payable Clerk (AP) is responsible for providing financial and clerical services reports to the Accounts Payable/Accounts Receivable Supervisor in order to ensure effective and accurate financial operations. This position involves interactions with customers, vendors and internal personnel across the company.

Responsibilities and Duties

  • Performs the day-to-day processing of financial transactions to ensure that Work N’ Gear’s finances are maintained in an effective, up to date and accurate manner.
  • Enters 200-300 invoices per week into the accounting system.
  • Maintains accounting ledgers by posting account transactions.
  • Resolves account discrepancies by investigating documentation, issuing stop payments, or adjustments.
  • Researches and resolves any outstanding balances in AP, including telephone, mail, or email communications with vendors and customers.
  • Maintains vendor information.
  • Maintains financial security by following internal accounting controls.
  • Prints and files incoming vendor invoices.
  • Matches vendor invoices to outgoing checks.
  • Contributes to team effort by accomplishing related results as needed.
  • Special projects as assigned.

Skills and Attributes

  • Ability prioritize and to multi-task in a fast paced environment.
  • Ability to handle confidential information in a discreet, professional manner.
  • Eye for detail, accuracy is imperative.
  • Able to meet deadlines.
  • Excellent oral and written communication skills.
  • Excellent organizational and analytical skills.
  • Ability to be an effective team member and display initiative.
  • Proficient with MS Word and Excel.
  • Knowledge of Microsoft Great Plains a plus.

Job Location: Quincy, MA Headquarters
Job Type: Part Time

To apply by email, send your resume and cover letter to resumes@workngear.com

About the Company

Only the best! We're dedicated to providing our customers with comfortable, durable, and fashionable professional-grade workwear. To that end, Work 'N Gear selectively partners with manufacturers that share our commitment to high quality workmanship and technological innovation. Our allies include Carhartt, Dickies, Timberland, Chippewa, 5.11 Tactical Series, WonderWink, Barco, Cherokee, and other fine brands. We're also proud to provide the convenience in 41 retail locations from Illinois to Massachusetts, as well as an online catalog and comprehensive business-to-business services.

Working at Work 'N Gear

Our team is passionate about outfitting our customers with the right gear, with minimal hassle and delay, and at a fair price. Successful applicants will share that passion. At Work 'N Gear you'll be part of an entrepreneurial environment. Team members at every level own their work from start to finish and are empowered to excel.

Benefits

  • Medical and Dental Insurance
  • Life Insurance
  • Flex Spending Account
  • 401K Program
  • Generous Paid Time Off Plan
  • Casual Dress Every Day
  • Employee Discount at Work 'N Gear Stores

For More Information

For general company information, please contact Work 'N Gear customer service. To apply for a job posting, click on the Email link next to each posting above. Or, send your resume or inquiry to resume@workngear.com. Please understand that we may receive a large number of applications and inquiries for a given position and we may not be able to respond to all applicants. Those selected for interviews or other action will be contacted by a Work 'N Gear representative. Please, no calls.

Americans with Disabilities Act (ADA)
Work 'N Gear will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Work 'N Gear store or Distribution Center.

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